Ordering and Shipping Policies
- All orders are shipped within 1 to 3 business days (not including weekends and holidays). Ballahack Airsoft is closed on Mondays. All orders placed on Mondays will be processed on Tuesdays.
- Orders placed after 12pm Eastern Standard time on Fridays will not ship until the following Tuesday.
- Low Value or small packages may be shipped USPS depending on package content and delivery address.
- Buyer assumes full responsibilities and liabilities from using products purchased.
- Buyer assumes full ownership of products purchased from Ballahack Airsoft.
- Buyer will hold Ballahackairsoft.com, Ballahack Airsoft LLC, its employees and affiliates harmless of all liabilities and legal matters resulting from the purchase.
- Buyer is fully responsible for all local, state, and federal law and regulations regarding airsoft products and their use.
Ballahack Airsoft Return Policy
- All Sales are final. This return policy is put in place to cover manufacturer defects and not user error.
- Ballahack Airsoft maintains a 30-day return policy on all unused products. If you are unsatisfied with your purchase, please email Sales@ballahacktactical.com to receive an RMA # and begin the return process. Please do not return anything without an RMA #. All items being returned must be in a re-sellable condition; therefore, item(s) being returned must be in original packaging, show no signs of use or modification, and must be returned with all included accessories. Ballahack Airsoft reserves the right to refuse and/or deny any return for refund, store credit, or exchange for any item that is deemed to be used, damaged, altered, modified, or is in a condition unsuitable for resale or restocking.
- Our return policy covers replacement or repair of defective/damaged products only, as determined by Ballahack Airsoft Staff. Other returns are subject to a 15% restocking fee. Items returned in an unused state and in original packaging are eligible for a full refund, or exchange of the same item.
- Modifying, or altering, your airsoft replica, as well as removing the orange tip will void all warranties.
- Warranty voids when the product is abused, altered, skirmished, disassembled in any way, not in original packing, showing any alteration, or past the 30-day warranty period.
- All guns sold by Ballahack Airsoft require the use of high quality BBs. Using .12 gram BBs will damage your airsoft replica and void any warranty.
- Batteries and chargers that are packaged with electric rifles are considered for testing purposes and are not covered under warranty. Ballahack Airsoft recommends the use of high quality batteries, and smart chargers only.